vibet Privacy Policy for Philippine Players
This Privacy Policy explains how vibet collects, uses, stores, and protects the personal information of players based in the Philippines. We are committed to handling your data responsibly and transparently, in line with applicable data protection standards. Please read through each section so you understand exactly what information we hold and how it is used.
What Information We Collect and Why
A clear breakdown of the personal data vibet gathers, the purpose behind each type, and how long it is retained on our systems.
When you create an account on vibet, we collect the information you provide during the registration process, including your full name, date of birth, email address, mobile number, and preferred currency. This information is required to set up and verify your account, ensure you meet the minimum age requirement of 21 years, and comply with applicable regulations in the Philippines. Your registration details are stored securely and are only accessible to authorised vibet personnel. We do not use your registration data for any purpose beyond account management, identity verification, and regulatory compliance. If any of your registration details change, you are responsible for updating them through your account settings.
vibet records all deposit and withdrawal transactions associated with your account, including the amount, date, time, payment method used, and transaction reference numbers. This data is necessary for processing your payments accurately, resolving any disputes, and meeting our financial reporting obligations. Payment details such as GCash or Maya account references are handled through secure, encrypted channels and are never stored in plain text on our servers. Transaction records are retained for the period required by applicable financial regulations in the Philippines. You can view your own transaction history at any time through your account dashboard.
We collect data about your activity on the vibet platform, including the games you play, bet amounts, session durations, win and loss records, and any bonuses or promotions you participate in. This information helps us deliver a personalised gaming experience, monitor for responsible gaming concerns, and detect any unusual or prohibited activity on your account. Gaming activity data is also used to calculate and process any winnings or bonus payouts accurately. Aggregated and anonymised versions of this data may be used internally to improve platform performance and game offerings. Individual gaming records are kept confidential and are not shared with third parties except where required by law or regulation.
When you access vibet through a browser or the mobile app, we automatically collect certain technical information, including your IP address, device type, operating system, browser version, and session timestamps. This data is used to ensure the platform functions correctly on your device, to detect and prevent fraudulent access, and to improve the overall mobile experience for Filipino players. We may also collect information about how you navigate the platform — such as pages visited and features used — to help us identify areas for improvement. Technical data is not used to identify you personally on its own, but may be combined with account data for security and fraud prevention purposes. You can manage certain data collection preferences through your browser or device settings.
Your Rights and How We Protect Your Data
As a registered player in the Philippines, you have specific rights over your personal information. Here is how vibet upholds those rights and keeps your data secure.
You have the right to request a copy of the personal data that vibet holds about you at any time. To make a data access request, contact our support team through your account dashboard and we will respond within a reasonable timeframe. We will provide your data in a clear, readable format and explain how it is being used. There is no charge for a standard data access request. If your request is complex or involves a large volume of records, we may need additional time to compile the information, and we will notify you of any delay.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity-related information such as your full name or date of birth, you may be required to provide supporting documentation to verify the correction. vibet will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps ensure smooth processing of payments and account verification.
You may request the deletion of your personal data in certain circumstances, such as when you close your vibet account and there is no longer a legal or regulatory reason for us to retain it. Please note that some data — particularly transaction records and identity verification documents — must be retained for a minimum period as required by Philippine financial regulations, even after account closure. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. To submit a deletion request, contact support through your account. We will confirm the outcome of your request and advise on any data that must be retained and the reason why.
vibet uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment references is stored using additional layers of protection. Access to personal data within our organisation is restricted to staff who need it to perform their specific roles, and all personnel are bound by confidentiality obligations. We conduct regular security reviews and apply updates to our systems to address emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable regulations.
vibet does not sell your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party providers are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for their own purposes. We may also disclose data to regulatory authorities or law enforcement agencies when required to do so by law. Any international transfer of data is conducted with appropriate safeguards in place to protect your information.
Questions About Your Privacy?
If you have any questions about how vibet handles your personal data, or if you would like to exercise any of your data rights, the FAQ page covers the most common privacy-related topics. You can also reach our support team directly through your account dashboard. For related policies, the Terms and Conditions and Responsible Gaming pages are always available in the footer. Ready to get started? Register a free account or log in to your existing account.